Terms and acceptable use.

01These terms

These terms are a contract with SpacesOS Inc., 251 Little Falls Drive, Wilmington, New Castle County, Delaware (“Spaces”, “we”, “us”). They apply when you create a workspace, use an API key, connect an account, or use the MCP server.

Spaces is for business use. You must be at least 18, and if you use Spaces for a company, you confirm you can agree to these terms on its behalf. If you do not agree, do not use Spaces.

Our privacy policy explains how we handle personal data, and our acceptable use policy adds detail to the rules below. Both are part of these terms.

02The service

Spaces lets you connect messaging accounts you own, such as WhatsApp, Instagram, LinkedIn, Messenger and X, and use them through our API and MCP server, so that you or your AI agent can read and send messages.

Accounts are connected as your own personal or business accounts, not through the platforms’ official business APIs. Spaces is not affiliated with, endorsed by, or sponsored by Meta, LinkedIn, X or any other platform.

Spaces depends on those platforms. They can change their products, rules, or technical access at any time and without notice to us, and a feature may stop working or change as a result.

03Your accounts, your responsibility

You must own, or be authorised to use, every account you connect. You stay responsible for those accounts and for every message, invitation, comment, post, or other action sent with your keys or by your agents.

Each platform has its own terms. Using automation on a personal or business account may break those terms, and a platform may limit, restrict, suspend, or ban an account at any time. That risk is yours. Spaces is not liable for any restriction, suspension, ban, loss of an account, or loss of data, contacts, or business caused by a platform’s action.

04How we protect your accounts

We work to keep connected accounts healthy. For every key and every agent, Spaces enforces:

• sending limits for each channel, per day and per week, based on what is known to be safe for that platform;
• pacing between sends, so actions are spread out;
• a warm-up period for newly connected accounts, with lower limits at first;
• an automatic pause when an account reaches a limit or a platform shows signs of a restriction.

The current limits are listed in the docs. We may lower or change them at any time to follow platform guidance. Every send tells your agent how much headroom is left, and a limit reached returns a 429 with when to retry.

You must not try to work around these limits, for example by splitting one account across several workspaces, retrying in a loop, or reconnecting an account to reset its counters. These protections reduce risk, but they cannot guarantee that a platform will not restrict an account.

05Acceptable use

You agree to:

• message only people who know you, have contacted you, or expect to hear from you;
• stop messaging anyone who asks you to stop;
• follow each platform’s rules and the laws where you and your recipients are, including privacy, consumer, marketing, and electronic communication laws;
• have a lawful basis for the personal data you process through Spaces.

You must not:

• send bulk unsolicited messages, use bought or scraped contact lists, or run cold outreach at scale;
• send anything illegal, deceptive, harassing, hateful, or harmful, or anything that infringes someone else’s rights;
• get around our limits, billing, authentication, or usage controls;
• reverse engineer, copy, or resell the service, except as allowed by a written partner agreement with us;
• disrupt or overload Spaces, or try to access other workspaces or systems without permission.

06Your workspace and keys

Keep your API keys secret. Anyone with a key can act as you, and you are responsible for everything done with your keys. You can pause or revoke a key at any time from the dashboard or the API.

Tell us at hello@spacesos.com straight away if you think a key or your workspace has been used without your permission.

07AI agents and platform data

You choose the agents and code that use your keys, and you are responsible for what they do. Data comes from the platforms and can sometimes be incomplete, delayed, or wrong, for example after a platform changes or during an outage.

Build your workflows to expect that: check data before acting on it, handle errors, and do not let an agent take an action you cannot undo based on a single data point.

08Plans and billing

Prices are as listed at www.spacesos.com/pricing. The Free plan is $0 and has no end date. It includes 1 connected account and 600 actions a month (20 a day). Adding a card starts Pay as you go. The count resets at midnight in the workspace owner's time zone, and reading messages never counts. At the limit, sending stops until midnight and reading keeps working. An Instagram account on the official connection does not count toward that 1 account. Pay as you go is $19 per connected account a month, prorated, and an Instagram account on the official connection is $19 too. Each paid account includes 200 actions a day, pooled across the workspace and reset at midnight in the workspace owner's time zone; actions over a day's included amount are $0.005 each on the monthly invoice, at one flat rate. A text message, comment or reaction is 1 action. A photo or file is 2, a voice note 3, a video 5. Reading messages is always free. A monthly spend cap stops billable actions when it is reached; it is $10 by default, and the workspace owner can change or remove it. The account fees do not count toward the cap. Other plans and prices are as listed on the pricing page.

Extra actions (overage). Pay as you go includes 200 actions a day for each connected account, pooled across the workspace (3 accounts give 600 a day), and the count resets at midnight in the workspace owner's time zone. An action is one successful send, reply, new chat, post, comment, like, follow, invitation or profile lookup made through Spaces by your AI agent or your team. Reading messages, failed attempts and demo accounts are never counted.

Actions over the included amount are billed at $0.005 per action ($5 per 1,000), at one flat rate with no volume tiers, counted day by day, as one line on the monthly invoice, and collected with your account fees using the card on file. You can see the actions used and the amount so far in Settings, under Billing.

Monthly spend cap. Each paid workspace has a monthly spend cap on billable actions. It is $10 by default, and the workspace owner can change or remove it in Settings, under Billing. When the cap is reached, billable actions stop until the next month or until the owner raises the cap; reading keeps working. The per-account fees do not count toward the cap. With no cap, we email the owner at each $10 of usage in the month.

A month on us for an honest review. When it is offered in your dashboard, a workspace whose owner writes an honest review of Spaces on G2 can get one month on us, once per workspace. The reward is the same for any honest review, good or bad. You write and submit the review on G2 yourself, in your own words; Spaces and your AI agent never submit a review for you. On Pay as you go the month is a credit for one month of your account fees on your next invoice. On the Free plan it is 30 days with Pay as you go daily limits (200 actions a day) at no charge. We check the review before the reward is applied.

Nothing is charged on the Free plan. The Free plan pauses sending at its daily allowance until midnight, and reading your data keeps working. You can upgrade at any time to keep your AI agent answering, and the price is shown before anything changes.

The Free plan. You can use Spaces for free, with no card and no end date. The Free plan includes 1 connected account and 600 actions a month (20 a day). The count resets at midnight in the workspace owner's time zone, and reading messages never counts. An Instagram account on the official connection does not count toward the 1 account, but its actions count toward the 50 a day. Sequences and webhooks are on Pay as you go only. A second account or more actions needs a paid plan, and you can upgrade at any time. The full comparison is on the pricing page.

Your connected accounts stay connected. If you go over a limit, sending pauses until the next day or until you add a card. Spaces never disconnects an account on its own: only you can disconnect it.

Payments are handled by Stripe. When you choose Pay as you go you add a card, and it renews automatically each month. Stripe charges the account fees when you choose it and then at the start of each month, with the actions over the included amount on the monthly invoice. Adding or removing accounts is prorated.

You can cancel at any time from the dashboard. If you cancel later, your plan stays active until the end of the period you paid for. We do not refund periods already paid for, unless the law requires it.

We may change our prices. We will tell you by email at least 30 days before a change applies to you, and you can cancel before it does.

09Non-payment

If a payment fails, sending pauses while Stripe retries the card. If a paid subscription ends, the workspace moves to the Free plan: your connected accounts stay connected, and sending on the extra accounts pauses until you add a card again.

10Suspension and termination

You can close your workspace at any time.

We may pause a key or suspend a workspace to protect your accounts, your recipients, or the service, or if these terms are broken. We will tell you why. For serious or urgent problems we may act first and tell you straight after.

When a workspace closes, its accounts are disconnected and its data is deleted as described in the privacy policy. Sections that by their nature should continue, such as liability and payment of amounts owed, continue after the end of the agreement.

11Your content and our service

You keep all rights to your messages and data. You give us permission to process them only to run Spaces for you, as described in the privacy policy.

Spaces, its API, MCP server, docs, and brand belong to us. You may use them to build on Spaces while you have an active workspace.

12Beta features

Some features may be marked as beta. They are offered as they are, may change or be withdrawn, and are not covered by any commitment.

13No warranty

Spaces is provided “as is” and “as available”. We work to keep it reliable, but we do not promise that it will be uninterrupted, error-free, or suited to a particular purpose, or that any platform will keep working with it.

To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Service levels are only offered under a separate written agreement.

14Limitation of liability

To the extent the law allows:

• we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, accounts, contacts, or goodwill;
• we are not liable for actions taken by any messaging platform, including limits, restrictions, suspensions, or bans of your accounts;
• we are not liable for messages sent or actions taken with your keys or by your agents;
• our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

We are not responsible for delays or failures caused by events outside our reasonable control, including platform outages or changes.

15Your responsibility to us

You will cover our reasonable costs and losses from any claim by a third party, including a platform or a person you messaged, that arises from your messages, your agents, your accounts, or your breach of these terms.

16Governing law and courts

These terms, and any dispute about them or about Spaces, are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules.

Any such dispute will be heard only in the state or federal courts located in Delaware, and you and we agree to their jurisdiction. Before going to court, we will both try in good faith to settle the dispute by email at hello@spacesos.com.

If the law where you live gives you rights that cannot be waived by agreement, nothing in these terms takes those rights away.

17Changes to these terms

We may update these terms. For important changes we will tell you by email or in the dashboard before they apply. If you keep using Spaces after a change applies, you accept the new terms. If you do not, you can close your workspace.

18Contact

SpacesOS Inc., 251 Little Falls Drive, Wilmington, New Castle County, Delaware. Questions: hello@spacesos.com