Answer support messages with an AI agent
Customers message your team on every app they use. Spaces brings those chats into one API and one MCP server, so an AI agent can read them, answer the routine questions and pass the rest to a person.
My order arrived damaged. What do I do?
How do I reset my password?
Spaces lets customer support teams give an AI agent the messaging account their customers already write to. The agent reads each new message, replies in the same chat with the information you give it, and hands anything unusual to a person. Customers start the conversation. Plans from $19 a month.
Last updated
- Built for
- Customer support
- Conversations
- Started by your customers, or with people who expect to hear from you
- Works with
- Claude, Grok, ChatGPT, Cursor or your own code, through MCP or REST
- Setup
- A few minutes: sign up, add a card, connect an account, copy the key
- Safety
- Per-account limits, pacing and safe retries on every send
What do customers ask customer support teams?
For example, a customer might ask:
- Maya R.My order arrived damaged. What do I do?
- Tom B.How do I reset my password?
- Priya S.Can I change the address on my order?
- Daniel K.When will my refund arrive?
- Amara O.Can I talk to a person?
From your customer to your agent, and back.
How does an AI agent fit customer support teams?
Support teams spend most of the day on questions with a known answer. Your agent can answer those from your help notes, collect details and photos for the rest, and hand over to a person with the conversation attached. Routing rules live in your agent. Spaces handles the messaging side.
What can the AI agent do?
With Spaces, your AI agent can see new chats as they arrive (by webhook or by checking unread chats), read the conversation, and reply in the same chat. It can look up a sender's profile and download attachments such as photos the customer sent. You decide what the agent knows and when it hands over to a person. That logic lives in your agent, not in Spaces. Spaces paces every send for each account and makes every send safe to retry.
Who can the agent message?
Spaces is for conversations your customers start, and for people who already know you and expect to hear from you. Spaces' Terms rule out bulk unsolicited messages, bought or scraped contact lists, and cold outreach at scale. If someone asks you to stop, stop messaging them. Your agent should honour that straight away. Keep a record of who has opted in to hear from you, and of anyone who has opted out. Follow each platform's rules and the laws where you and your customers are.
How do you set it up? In minutes.
- 1
Sign up with your email and the 6-digit code we send.
- 2
Add a card at checkout.
- 3
Connect the account your customers already message, by scanning a QR code or signing in.
- 4
Copy your API key into Claude, Grok or your own app, or let your agent do steps 1–4 for you.
Plans from $19 a month.
Every plan includes the REST API and the MCP server.
Questions, answered.
01Can the agent hand a chat to a person?
Yes. Your agent decides when to stop and how to alert your team, for example with a webhook into your helpdesk. Spaces delivers the messages both ways.
02Can it read photos and voice notes?
Your agent can download attachments such as photos and files from a chat. What it does with them depends on your agent.
03What is an AI agent for customer support teams?
An AI agent for customer support teams is software, such as Claude, Grok or your own code, that reads the messages customers send your business and replies in the same chat. Spaces gives that agent an API key and an MCP server for the messaging account your customers already use, so it can answer routine questions and hand the rest to your team.
04How do customer support teams set up an AI agent to answer customer messages?
Sign up for Spaces with your email, add a card at checkout, connect the account your customers already message, then give your AI agent the API key or the MCP server. Your agent can do these steps for you. Most setups take a few minutes.
05Is it safe to let an AI agent reply to customers of customer support teams?
You stay in control. Spaces enforces per-account limits and pacing for every key, makes every send safe to retry, and lets you pause or revoke a key at any time. You decide in your agent which questions it answers and when it hands over to a person, and a read-only key lets it read without sending.
06Can I use Spaces to send promotions to my whole customer list?
No. Spaces is for conversations with people who know you and expect to hear from you. Its Terms rule out bulk unsolicited messages and cold outreach.
07Will the agent reply without me checking?
That depends on how you set up your agent. Spaces gives the agent the ability to read and reply. Approval steps and hand-offs are configured in your agent. For read-only use, give it a read-only key.