Answer delivery questions with an AI agent
Customers ask where their parcel is and when it will arrive. Spaces connects the account they already write to, so an AI agent can answer, confirm the window and pass address changes to dispatch.
Is my parcel still coming today?
Can you leave it with my neighbour?
Spaces lets logistics and delivery companies give an AI agent the messaging account their customers already write to. The agent reads each new message, replies in the same chat with the information you give it, and hands anything unusual to a person. Customers start the conversation. Plans from $19 a month.
Last updated
- Built for
- Logistics and delivery
- Conversations
- Started by your customers, or with people who expect to hear from you
- Works with
- Claude, Grok, ChatGPT, Cursor or your own code, through MCP or REST
- Setup
- A few minutes: sign up, add a card, connect an account, copy the key
- Safety
- Per-account limits, pacing and safe retries on every send
What do customers ask logistics and delivery companies?
For example, a customer might ask:
- Maya R.Is my parcel still coming today?
- Tom B.Can you leave it with my neighbour?
- Priya S.My flat number is missing from the address.
- Daniel K.Can I change the delivery day?
- Amara O.The driver could not find the entrance. What now?
From your customer to your agent, and back.
How does an AI agent fit logistics and delivery companies?
Delivery teams get the same status questions all afternoon. Your agent can answer them from your tracking system and send address and delivery changes to dispatch. Tracking data comes from your own tools.
What can the AI agent do?
With Spaces, your AI agent can see new chats as they arrive (by webhook or by checking unread chats), read the conversation, and reply in the same chat. It can look up a sender's profile and download attachments such as photos the customer sent. You decide what the agent knows and when it hands over to a person. That logic lives in your agent, not in Spaces. Spaces paces every send for each account and makes every send safe to retry.
Who can the agent message?
Spaces is for conversations your customers start, and for people who already know you and expect to hear from you. Spaces' Terms rule out bulk unsolicited messages, bought or scraped contact lists, and cold outreach at scale. If someone asks you to stop, stop messaging them. Your agent should honour that straight away. Keep a record of who has opted in to hear from you, and of anyone who has opted out. Follow each platform's rules and the laws where you and your customers are.
How do you set it up? In minutes.
- 1
Sign up with your email and the 6-digit code we send.
- 2
Add a card at checkout.
- 3
Connect the account your customers already message, by scanning a QR code or signing in.
- 4
Copy your API key into Claude, Grok or your own app, or let your agent do steps 1–4 for you.
Plans from $19 a month.
Every plan includes the REST API and the MCP server.
Questions, answered.
01Can the agent check tracking?
If your agent can reach your tracking system. Spaces lets it read and reply to the messages.
02Can we message customers on delivery day?
Yes, customers who are expecting a delivery and asked for updates.
03What is an AI agent for logistics and delivery companies?
An AI agent for logistics and delivery companies is software, such as Claude, Grok or your own code, that reads the messages customers send your business and replies in the same chat. Spaces gives that agent an API key and an MCP server for the messaging account your customers already use, so it can answer routine questions and hand the rest to your team.
04How do logistics and delivery companies set up an AI agent to answer customer messages?
Sign up for Spaces with your email, add a card at checkout, connect the account your customers already message, then give your AI agent the API key or the MCP server. Your agent can do these steps for you. Most setups take a few minutes.
05Is it safe to let an AI agent reply to customers of logistics and delivery companies?
You stay in control. Spaces enforces per-account limits and pacing for every key, makes every send safe to retry, and lets you pause or revoke a key at any time. You decide in your agent which questions it answers and when it hands over to a person, and a read-only key lets it read without sending.
06Can I use Spaces to send promotions to my whole customer list?
No. Spaces is for conversations with people who know you and expect to hear from you. Its Terms rule out bulk unsolicited messages and cold outreach.
07Will the agent reply without me checking?
That depends on how you set up your agent. Spaces gives the agent the ability to read and reply. Approval steps and hand-offs are configured in your agent. For read-only use, give it a read-only key.