Spaces vs Tidio
Tidio: live chat and help-desk software for websites, with the Lyro AI agent. Spaces: lets the AI agent you choose answer customers on the accounts you already use. Here is how they differ, and when each is the better choice.
| Spaces | Tidio | |
|---|---|---|
| What it is | Lets the AI agent you choose answer customers on the accounts you already use. | Live chat and help-desk software for websites, with the Lyro AI agent. |
| Built for | Business owners and small teams whose customers message them on chat apps. | Small and mid-size support teams and online stores. |
| Channels | WhatsApp, Instagram, LinkedIn, Messenger and X. | Website live chat, email, Messenger, Instagram and WhatsApp. LinkedIn and X are not channels. |
| Your existing number, connected by scanning a QR code. No Meta approval, no message templates and no Meta message fees. | Connected through a Meta business account. Tidio includes 1,000 support messages a number each month, then bills WhatsApp rates. | |
| AI | Works with Claude, ChatGPT, Grok, Cursor and other AI agents through one MCP server, plus built-in routines. | Lyro, sold as an add-on by the number of AI conversations, from $32.50 a month for 50. |
| Price | From $19 a month for one account, or $15 a month billed yearly. Priced per connected account, with no per-contact or per-seat fees. | Free for 50 conversations. Paid plans from $24.17 a month, priced by conversations, with Lyro billed on top. |
Choose Tidio if
- Most of your customers write through the chat box on your website.
- You want live chat and a help desk in one tool.
- You want a free plan to start.
Choose Spaces if
- Your customers message you on WhatsApp, Instagram, LinkedIn, Messenger or X, not your website.
- You do not want AI priced per conversation.
- You want to use the AI agent you already have.
About how WhatsApp connects
Spaces connects the WhatsApp number you already use, so there is no approval to wait for and no template to write. Tools on the official WhatsApp Business Platform suit large template broadcasts. Each platform has its own rules about automation, which is why Spaces keeps every account inside safe limits. How Spaces keeps accounts safe.
Facts about Tidio were checked on 4 Nov 2026 from Tidio pricing and Tidio WhatsApp. Prices and features change; their site has the current version. Tidio is a trademark of its owner.
Other comparisons: Zernio, ManyChat, respond.io, WATI.