What each Spaces message means, and what to do
Every message Spaces holds back says why, and nothing was sent. Most holds are limits that clear by themselves. An account that was signed out, checked or restricted needs reconnecting, and a trial that ended needs a card.
Pick your channel for what each message looks like there, why it happens on that platform and the exact steps to fix it: WhatsApp, Instagram, LinkedIn, Messenger, X, Email.
Sending held back
The account is fine. A limit, a pause or a setting held the message back.
| Message | What it means | How to fix it |
|---|---|---|
Hourly limit or too soon after the last messageRATE_LIMITED | The account reached its hourly limit, or a message came too soon after the last one. | WhatsApp · Instagram · LinkedIn · Messenger · X · Email |
Daily limit reachedDAILY_CAP | The account reached its daily limit. | WhatsApp · Instagram · LinkedIn · Messenger · X · Email |
New account still warming upRATE_LIMITED | A newly connected account starts few new chats at first. Replies are not held back. | WhatsApp · Instagram · LinkedIn · Messenger · X · Email |
Outside the working hours you setOUTSIDE_WORKING_HOURS | A scheduled message or routine is outside the working hours set on it. | WhatsApp · Instagram · LinkedIn · Messenger · X · Email |
A person took over the chatHANDED_OVER | A person on your team took over this chat, so the agent stays out of it. | WhatsApp · Instagram · LinkedIn · Messenger · X |
Sending is pausedAGENT_PAUSED | You paused the agent or this conversation, or paused all sending for the workspace. The message says which, and why. | WhatsApp · Instagram · LinkedIn · Messenger · X · Email |
This key is pausedKEY_SUSPENDED | The key your AI agent uses has been paused, so nothing it asks for is sent. | Resume the key in your dashboard, or use another key. |
| Waiting for your approval | With approvals on, a message waits until a person on your team approves it. | Approve or reject it under Approvals in your dashboard. |
Channel switched offCHANNEL_DISABLED | This channel is switched off for your workspace. | WhatsApp · Instagram · LinkedIn · Messenger · X · Email |
The platform did not answerPROVIDER_UNAVAILABLE | The platform did not answer in time. Nothing was sent. | WhatsApp · Instagram · LinkedIn · Messenger · X · Email |
| The same cold message to many people | The same cold message sent to many people. Spaces refuses copy-paste blasts. | Ask your agent to write each first message for the person it is going to. |
| The person asked you to stop | Spaces refuses any message to someone who said stop, unsubscribe or similar in that chat. | Nothing. Respect the request; the person can always write to you again. |
Account needs attention
The platform signed the account out, asked for a check or restricted it.
| Message | What it means | How to fix it |
|---|---|---|
Account not connectedACCOUNT_NOT_CONNECTED | The platform signed the account out, or asked for a security check. | WhatsApp · Instagram · LinkedIn · Messenger · X · Email |
| Signed out, needs sign-in again | The platform signed the account out. Reconnect it to carry on. | WhatsApp · Instagram · LinkedIn · Messenger · X · Email |
| Security check | The platform asked for a security check, such as a code. | WhatsApp · Instagram · LinkedIn · Messenger · X · Email |
| Restricted by the platform | The platform has restricted the account. Spaces sends nothing from it until it is reconnected. | WhatsApp · Instagram · LinkedIn · Messenger · X · Email |
| Connection stopped or disconnected | The connection reported an error, stopped, or the account was disconnected. | WhatsApp · Instagram · LinkedIn · Messenger · X · Email |
Plan and trial
Billing or your plan is stopping new messages. Reading still works.
| Message | What it means | How to fix it |
|---|---|---|
Trial ended without a cardBILLING_REQUIRED | The trial has ended without a card, or a payment failed. Reads still work and accounts stay connected. | WhatsApp · Instagram · LinkedIn · Messenger · X · Email |
A payment failedBILLING_REQUIRED | A card payment did not go through, so sending is paused while the card is retried. | Update the card in billing. Sending resumes once the payment succeeds. |
Billing is pausedBILLING_REQUIRED | You paused billing, so sending waits until the date you chose. Accounts stay connected. | Choose Resume billing now in your dashboard. |
Plan allowance used upPLAN_LIMIT_REACHED | Your plan’s actions for this period are used up. On Starter, sending stops until the next period. | WhatsApp · Instagram · LinkedIn · Messenger · X · Email |
FAQ
Does a refused message ever go out later by mistake?
No. When a limit clears, your agent tries again with the same message, and Spaces makes sure it is never sent twice.
Which messages need me to do something?
Reconnecting an account, adding a card after the trial, resuming after a pause, and approving messages if approvals are on.
Can Spaces stop my account being restricted?
No tool can promise that, because each platform decides on its own. Spaces lowers the risk with limits, pacing and warm-up.
Can I raise the limits?
No. The limits are the same for every account, because they are what keep it safer.
Where do I see what is wrong with an account?
Your dashboard shows any account that needs reconnecting, and your AI agent can check an account’s health for you.
Related: Sending limits by channel, Account safety, What happens when you hit a limit, Reconnect after a sign-out, Pricing.