Spaces vs Trengo
Trengo: a shared inbox for many messaging channels, with AI agents. Spaces: lets the AI agent you choose answer customers on the accounts you already use. Here is how they differ, and when each is the better choice.
| Spaces | Trengo | |
|---|---|---|
| What it is | Lets the AI agent you choose answer customers on the accounts you already use. | A shared inbox for many messaging channels, with AI agents. |
| Built for | Business owners and small teams whose customers message them on chat apps. | Teams handling conversations at scale, mainly ecommerce. |
| Channels | WhatsApp, Instagram, LinkedIn, Messenger, X and email. | WhatsApp, Instagram, Facebook, email, TikTok, live chat, SMS and voice. LinkedIn and X are not listed. |
| Your existing number, connected by scanning a QR code. No Meta approval, no message templates and no Meta message fees. | Through the WhatsApp Business Platform. The first 1,000 WhatsApp messages a number each month are free, then Meta charges per message. | |
| AI | Works with Claude, ChatGPT, Grok, Cursor and other AI agents through one MCP server, plus built-in routines. | HelpMate AI agent, charged per conversation at €0.25 to €0.30 on top of the plan. |
| Price | From $19 a month for one account, or $15 a month billed yearly. Priced per connected account, with no per-contact or per-seat fees. | Boost €299 a month billed annually (€349 monthly), with 10 users. Pro €499 a month annually (€599 monthly), with 20 users. Conversations above the allowance cost extra. |
Choose Trengo if
- You have a team of ten or more sharing one inbox.
- You want TikTok, SMS and voice in the same place.
- You send WhatsApp campaigns on the official platform.
Choose Spaces if
- You are a smaller business and €299 a month and up is more than you need.
- You need LinkedIn or X.
- You want to keep your existing WhatsApp number on your phone.
- You want to bring the AI agent you already use.
About how WhatsApp connects
Spaces connects the WhatsApp number you already use, so there is no approval to wait for and no template to write. Tools on the official WhatsApp Business Platform suit large template broadcasts. Each platform has its own rules about automation, which is why Spaces keeps every account inside safe limits. How Spaces keeps accounts safe.
Facts about Trengo were checked on 4 Nov 2026 from Trengo pricing and Trengo WhatsApp. Prices and features change; their site has the current version. Trengo is a trademark of its owner.
Other comparisons: Zernio, ManyChat, respond.io, WATI, Tidio, Intercom, Zendesk, Freshchat, Gorgias, SleekFlow.