Spaces vs Freshchat
Freshchat: a live chat and messaging inbox from Freshworks, with the Freddy AI agent. Spaces: lets the AI agent you choose answer customers on the accounts you already use. Here is how they differ, and when each is the better choice.
| Spaces | Freshchat | |
|---|---|---|
| What it is | Lets the AI agent you choose answer customers on the accounts you already use. | A live chat and messaging inbox from Freshworks, with the Freddy AI agent. |
| Built for | Business owners and small teams whose customers message them on chat apps. | Support and sales teams handling website chat and messaging. |
| Channels | WhatsApp, Instagram, LinkedIn, Messenger, X and email. | Email and website or app chat on every plan. From Growth: Messenger, Instagram, WhatsApp, SMS and LINE. LinkedIn and X are not listed. |
| Your existing number, connected by scanning a QR code. No Meta approval, no message templates and no Meta message fees. | Through the WhatsApp Business Platform. Freshworks quotes about five days to set up. | |
| AI | Works with Claude, ChatGPT, Grok, Cursor and other AI agents through one MCP server, plus built-in routines. | Freddy AI Agent at $49 per 100 sessions after 500 one-off free sessions. A session is a day of chat with the AI. |
| Price | From $19 a month for one account, or $15 a month billed yearly. Priced per connected account, with no per-contact or per-seat fees. | Per agent a month, billed annually: Growth $19, Pro $49, Enterprise $79. A plan for up to 10 agents costs nothing for chat and email. |
Choose Freshchat if
- Most of your conversations start in a chat box on your website or app.
- You already use other Freshworks products.
- You want several agents in one inbox.
Choose Spaces if
- Your customers message you on WhatsApp, Instagram, Messenger, LinkedIn or X rather than your website.
- You want to keep your existing WhatsApp number on your phone.
- You want to bring the AI agent you already use.
About how WhatsApp connects
Spaces connects the WhatsApp number you already use, so there is no approval to wait for and no template to write. Tools on the official WhatsApp Business Platform suit large template broadcasts. Each platform has its own rules about automation, which is why Spaces keeps every account inside safe limits. How Spaces keeps accounts safe.
Facts about Freshchat were checked on 4 Nov 2026 from Freshchat pricing and Freshchat WhatsApp. Prices and features change; their site has the current version. Freshchat is a trademark of its owner.
Other comparisons: Zernio, ManyChat, respond.io, WATI, Tidio, Intercom, Zendesk, Gorgias, Trengo, SleekFlow.