Spaces vs Gorgias
Gorgias: a help desk with an AI agent, built for online stores. Spaces: lets the AI agent you choose answer customers on the accounts you already use. Here is how they differ, and when each is the better choice.
| Spaces | Gorgias | |
|---|---|---|
| What it is | Lets the AI agent you choose answer customers on the accounts you already use. | A help desk with an AI agent, built for online stores. |
| Built for | Business owners and small teams whose customers message them on chat apps. | Ecommerce brands, especially on Shopify. |
| Channels | WhatsApp, Instagram, LinkedIn, Messenger, X and email. | Email, live chat, SMS, voice, contact forms, TikTok Shop, Messenger and Instagram (linked to a Facebook Page) and WhatsApp. LinkedIn and X are not listed. |
| Your existing number, connected by scanning a QR code. No Meta approval, no message templates and no Meta message fees. | Through the WhatsApp Business Platform, connected with Meta sign-in. | |
| AI | Works with Claude, ChatGPT, Grok, Cursor and other AI agents through one MCP server, plus built-in routines. | AI Agent charged only when it resolves a conversation, around $0.90 to $1.00 each, more above the plan allowance. |
| Price | From $19 a month for one account, or $15 a month billed yearly. Priced per connected account, with no per-contact or per-seat fees. | Priced by the number of support tickets a month, not by seat. We could not confirm the current plan prices, so check Gorgias's pricing page. |
Choose Gorgias if
- You run a Shopify store and want a help desk built around orders.
- You handle many tickets from email, chat and social in one place.
- You want the AI agent to act on orders, such as refunds or address changes.
Choose Spaces if
- You are not an online store, or you mostly need chat answers rather than a help desk.
- You need LinkedIn or X.
- You want to keep your existing WhatsApp number on your phone.
- You want pricing per connected account rather than per ticket.
About how WhatsApp connects
Spaces connects the WhatsApp number you already use, so there is no approval to wait for and no template to write. Tools on the official WhatsApp Business Platform suit large template broadcasts. Each platform has its own rules about automation, which is why Spaces keeps every account inside safe limits. How Spaces keeps accounts safe.
Facts about Gorgias were checked on 4 Nov 2026 from Gorgias pricing and Gorgias WhatsApp. Prices and features change; their site has the current version. Gorgias is a trademark of its owner.
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