How to reply to a price enquiry: templates to copy

Reply to a price enquiry with a real number or a clear range, say what it includes, and finish with one easy next step such as a time to book. A price with no next step usually ends the conversation.

When to use it

Use these when someone asks “how much?”, “what are your prices?” or “price please” under a post or in your inbox. Speed matters more than polish, so reply as soon as you can.

If the price depends on details, give a starting price and ask the one question you need to answer properly. People who get a number stay in the chat; people who get “it depends” often leave.

Keep the reply in the chat the customer opened. If they asked under an Instagram post, reply to the comment and answer in their DMs only if they asked you to.

8 templates to copy

Copy a template, replace the words in square brackets, and read it once before you send it. Change anything that does not sound like you, because customers answer messages that sound like a real person who knows them.

Hi [name], thanks for asking! [service] is [price] and includes [what is included]. I have openings on [day] at [time] or [day] at [time]. Would either suit you?

Hi [name], prices start at [price] for [basic option]. The final price depends on [factor]. Could you tell me [one question], and I will give you an exact figure?

Hi [name], here are our main prices:
[option 1]: [price]
[option 2]: [price]
[option 3]: [price]
Which one were you thinking of?

Hey [name], thanks for your message! The [product or service] is [price]. It comes with [what is included]. Want me to save you a spot or put one aside?

Hi [name], [service] is [price]. Most customers also add [add-on] for [price]. If you would like to book, tell me a day that suits you and I will check the diary.

Thanks for asking, [name]. Projects like this usually come in between [low price] and [high price], depending on [factor]. A 20-minute call would let me give you a fixed quote. Would [day] or [day] work?

Subject: Prices for [service]

Hi [name],

Thanks for getting in touch. [service] costs [price] and includes [what is included]. [Optional extra] is [price].

If you would like to go ahead, reply with a date that suits you and I will confirm availability.

Best wishes,
[your name]
[business]

It is [price], [name]. That includes [main benefit] and [second benefit], and [guarantee or aftercare]. If you would like something lighter, our [smaller option] is [price]. Happy to help you choose.

What to avoid

• Replying “DM me for prices” under a post. Many people never send that second message.
• A wall of text before the number. Put the price in the first or second line.
• Pressure such as “only today” when it is not true. It damages trust quickly.
• Following up more than once if they go quiet. One friendly check-in is enough.
• Messaging people who liked a post but never asked anything.

Give this to your AI agent

Paste this into your AI agent’s instructions and replace the words in square brackets. Your agent then follows the same rules every time. What else to tell your AI agent.

When someone asks about prices, answer in the same chat with the real price from our price list, what it includes, and one next step, such as two times they could book. If the price depends on details, give the starting price and ask the one question needed. Never invent prices or discounts. If they go quiet, check in once after a day, then stop.

Channel rules that apply

• WhatsApp. WhatsApp restricts automation and bulk sending on ordinary and Business app numbers, so treat automated sending as a risk you manage rather than one you remove. Reply in chats customers started, and never broadcast these messages to a list. Spaces keeps a connected number to at most 200 messages and 10 new chats a day, and a newly connected number warms up over four weeks. WhatsApp limits
• Instagram. Instagram only lets you message someone who has not replied inside its messaging window, so replies in existing chats work best. Reply to people who messaged you, commented or asked to hear from you. Instagram limits
• Messenger. Like Instagram, Messenger limits messages to people who have not replied, so replies in existing chats work best. Keep to people who wrote to your Page first. Messenger limits
• LinkedIn. A normal message goes to a 1st-degree connection. Anyone else needs a connection request or an InMail. Use these with clients and contacts who already know you. LinkedIn limits
• Email. A new chat here is a new email thread. Replies on a thread someone started are not held back by the warm-up. Spaces sends one email at a time to one person, never bulk email. Email limits

Spaces lowers the risk of a restricted account with enforced limits, warm-up and pacing, but no tool can guarantee a platform will not act on an account. How Spaces keeps accounts safe.

FAQ

Let your AI agent answer for you

Spaces connects your own WhatsApp, Instagram, LinkedIn, Messenger, X and email accounts to the AI agent you already use, so it can reply in your words and keep every account inside safe sending limits. No card needed to start a trial.

Related

More enquiries and sales templates: Welcome message, “Is this still available?” reply, Discount request reply, Quote follow-up, Missed call follow-up. All message templates.