How to reply to “Is this still available?”: templates
Answer “Is this still available?” with a clear yes or no in the first word, one useful detail such as price or condition, and a question that moves things on, like when they would like to see it.
When to use it
This message is common on Facebook Marketplace, Messenger and Instagram, and it often comes from people asking several sellers at once. The first clear reply usually wins.
If it is available, move straight to the next step. If it is not, offer the nearest alternative or a waiting list, since this buyer has already shown interest.
Keep the reply in the same chat. If they want to move to WhatsApp or a phone call, let them suggest it.
8 templates to copy
Copy a template, replace the words in square brackets, and read it once before you send it. Change anything that does not sound like you, because customers answer messages that sound like a real person who knows them.
1. Yes, with next step · Messenger · Friendly
Hi [name], yes, it is still available! It is [price] and in [condition]. When would you like to see it or pick it up?2. Yes, short · Messenger · Short
Yes, still available. [price]. Collection from [area] or delivery for [price]. Want it?3. Sold, with alternative · Messenger · Helpful
Sorry [name], that one has just gone. I have a similar [item] in [colour or size] for [price]. Would you like photos?4. Instagram reply · Instagram DM · Friendly
Hey [name], yes it is! The [item] is [price] and I can post it today. Shall I reserve it for you?5. Instagram sold out · Instagram DM · Friendly
Ah, sorry [name], that one is sold out. More are coming on [date]. Want me to message you when they land?6. WhatsApp reply · WhatsApp · Friendly
Hi [name], yes, it is available. It is [price], and you can view it at [address] on [day] or [day]. Which suits you?7. Car or property listing · Any channel · Professional
Hi [name], yes, the [listing] is still available. Viewings are open on [day] between [time] and [time]. Can I book you in, and could I take your phone number for the day?8. Email reply · Email · Professional
Subject: Re: [listing]
Hi [name],
Yes, it is still available. The price is [price], and it includes [what is included].
Would you like to arrange a viewing or reserve it? Reply with a time that suits you.
Best wishes,
[your name]What to avoid
- Replying with only “yes”. Add the price or one detail and a question.
- Asking them to call before you have answered in writing.
- Holding an item for days without a deposit when other buyers are asking.
- Following up more than once if they go quiet.
- Messaging people who only liked or saved the listing.
Give this to your AI agent
Paste this into your AI agent’s instructions and replace the words in square brackets. Your agent then follows the same rules every time. What else to tell your AI agent.
When someone asks if an item is still available, check stock and reply in the first word with yes or no. If yes, add the price and one key detail, then offer a viewing, collection or reservation. If not, offer the closest alternative or to message them when it is back. Only message them about restocks if they say yes. Do not reserve items for more than [time] without [deposit].Channel rules that apply
- WhatsApp. WhatsApp restricts automation and bulk sending on ordinary and Business app numbers, so treat automated sending as a risk you manage rather than one you remove. Reply in chats customers started, and never broadcast these messages to a list. Spaces keeps a connected number to at most 200 messages and 10 new chats a day, and a newly connected number warms up over four weeks. WhatsApp limits
- Instagram. Instagram only lets you message someone who has not replied inside its messaging window, so replies in existing chats work best. Reply to people who messaged you, commented or asked to hear from you. Instagram limits
- Messenger. Like Instagram, Messenger limits messages to people who have not replied, so replies in existing chats work best. Keep to people who wrote to your Page first. Messenger limits
- Email. A new chat here is a new email thread. Replies on a thread someone started are not held back by the warm-up. Spaces sends one email at a time to one person, never bulk email. Email limits
Spaces lowers the risk of a restricted account with enforced limits, warm-up and pacing, but no tool can guarantee a platform will not act on an account. How Spaces keeps accounts safe.
FAQ
Why do people ask “is this still available?”
It is often the default message on marketplaces, and buyers send it to several sellers to see who answers. A quick, clear reply gives you the best chance.
What if the item has sold?
Say so straight away and offer something similar, or offer to message them when it is back in stock if they would like that.
Can an AI agent answer these for me?
Yes. Connected through Spaces, your AI agent can answer from your stock list in Messenger, Instagram or WhatsApp, and pass serious buyers to you.
Can I send this still available message to all my customers at once?
No. Send each message to one person who contacted you, booked or bought from you. Bulk messages on WhatsApp, Instagram or Messenger are one of the quickest ways to get an account restricted, and Spaces refuses the same cold message sent to many people. A message written for one conversation also gets far better replies.
Can my AI agent use these templates for me?
Yes. Connect your accounts to Spaces and your AI agent can read each chat and reply in your words, using the note on this page as a guide. A scheduled message or a routine can also send a set reply at a time or on a trigger; routines send the exact words you give them and are not an AI. You can turn on approvals so nothing goes out until you say yes, and every message stays inside the account’s sending limits.
Let your AI agent answer for you
Spaces connects your own WhatsApp, Instagram, LinkedIn, Messenger, X and email accounts to the AI agent you already use, so it can reply in your words and keep every account inside safe sending limits. No card needed to start a trial.
Related
More enquiries and sales templates: Price enquiry reply, Welcome message, Discount request reply, Quote follow-up, Missed call follow-up. All message templates.