Review request message templates

Ask for a review one person at a time, shortly after a good experience, with a direct link and a single sentence of thanks. Never send review requests in bulk or to people who did not buy from you.

When to use it

The best moment is soon after a visit or delivery that went well, ideally in a chat where the customer has just said something positive. A request that follows a thank-you reads naturally.

Ask once. If they do not leave a review, leave it there. Chasing reviews annoys people who were happy a moment ago.

Send each request yourself or let your AI agent send it in the existing chat, one customer at a time. A batch of identical review requests to your contact list is the kind of sending platforms restrict.

8 templates to copy

Copy a template, replace the words in square brackets, and read it once before you send it. Change anything that does not sound like you, because customers answer messages that sound like a real person who knows them.

That is so kind, [name], thank you! If you have a minute, a short review would really help us: [review link]. No pressure at all.

Hi [name], thanks again for coming in yesterday. If you were happy with your [service], would you mind leaving us a quick review? [review link] It makes a big difference to a small business.

Thanks [name]! If you have 30 seconds, a review here would mean a lot: [review link]

Thank you so much, [name]! If you are happy to, a review on [platform] would really help others find us: [review link]. And feel free to tag us if you post!

Thanks for choosing [business], [name]. If you have a moment, you can leave a recommendation on our Page here: [link]. We read every one.

Thanks again for the work together on [project], [name]. Would you be open to writing a short recommendation about it? Two or three sentences would be plenty. Completely fine if not.

Subject: Thank you, and a small favour

Hi [name],

Thank you for choosing [business] for your [service]. If you were happy with it, we would be grateful for a short review: [review link]

If anything was not right, please reply to this email instead, so we can put it right.

Best wishes,
[your name]

Thanks for telling me, [name]. I am sorry it was not perfect. What could we have done better? I would like to make it right before anything else.

What to avoid

• Sending review requests to your whole contact list or in a broadcast.
• Offering discounts or gifts in exchange for a review. Many review sites forbid it.
• Asking only for five-star reviews, or sending only happy customers to the review site while hiding complaints.
• Asking more than once.
• Requesting reviews from people who never bought from you.

Give this to your AI agent

Paste this into your AI agent’s instructions and replace the words in square brackets. Your agent then follows the same rules every time. What else to tell your AI agent.

After a customer has had a good experience and says so in the chat, thank them and ask once for a review using [review link]. Only ask customers who bought from us or visited, one at a time, in their existing chat. Never offer anything in return for a review, never ask twice, and never send review requests to a list. If they mention a problem, apologise and pass the chat to [staff name].

Channel rules that apply

• WhatsApp. WhatsApp restricts automation and bulk sending on ordinary and Business app numbers, so treat automated sending as a risk you manage rather than one you remove. Reply in chats customers started, and never broadcast these messages to a list. Spaces keeps a connected number to at most 200 messages and 10 new chats a day, and a newly connected number warms up over four weeks. WhatsApp limits
• Instagram. Instagram only lets you message someone who has not replied inside its messaging window, so replies in existing chats work best. Reply to people who messaged you, commented or asked to hear from you. Instagram limits
• Messenger. Like Instagram, Messenger limits messages to people who have not replied, so replies in existing chats work best. Keep to people who wrote to your Page first. Messenger limits
• LinkedIn. A normal message goes to a 1st-degree connection. Anyone else needs a connection request or an InMail. Use these with clients and contacts who already know you. LinkedIn limits
• Email. A new chat here is a new email thread. Replies on a thread someone started are not held back by the warm-up. Spaces sends one email at a time to one person, never bulk email. Email limits

Spaces lowers the risk of a restricted account with enforced limits, warm-up and pacing, but no tool can guarantee a platform will not act on an account. How Spaces keeps accounts safe.

FAQ

Let your AI agent answer for you

Spaces connects your own WhatsApp, Instagram, LinkedIn, Messenger, X and email accounts to the AI agent you already use, so it can reply in your words and keep every account inside safe sending limits. No card needed to start a trial.

Related

More after the visit templates: Thank you after a visit. All message templates.