What happens to your chats when an account disconnects from Spaces?
Your conversations live on the platform itself: in WhatsApp, Instagram, LinkedIn, Messenger, X or your mailbox. Spaces keeps a short-lived copy of recent messages so your AI agent can read them quickly, and removes that copy at once when you disconnect the account. This guide explains the difference between being signed out and disconnecting on purpose, exactly what Spaces keeps and for how long, what your customers see, and what your agent may still remember.
Where your conversations actually live
Spaces connects to accounts you already own. It does not move your conversations anywhere or become the only place they exist. When you open WhatsApp on your phone, Instagram in the app or Gmail in a browser, every conversation your agent had is there, in the same thread, exactly as your customer sees it.
That is the most important thing to know. Whatever happens to the connection between Spaces and an account, the platform's own copy of your chats is untouched by it. Only the platform, or you inside the platform's app, can delete those.
Signed out or disconnected: two different things
| Signed out by the platform | Disconnected by you | |
|---|---|---|
| How it happens | The platform ends the session, for example after a password change, a new device or a security check. | You choose Disconnect on the Accounts page, ask your agent to disconnect it, or remove the connection from the platform's own settings. |
| What you see in Spaces | The account stays listed and shows as needing reconnecting. | The account is removed from your workspace. |
| Sending | Paused on that account until you reconnect. | Stopped. The account is no longer connected. |
| Spaces' copy of recent messages | Spaces stops syncing until you reconnect, then picks up again. | Removed at once. |
| Getting back | Reconnect with your own sign-in or a fresh QR code. | Connect the account again from scratch. |
Your agent is told clearly when an account is signed out, so it can tell you instead of trying again and again:
| What your agent is told | What it means | What to do |
|---|---|---|
| ACCOUNT_NOT_CONNECTED | The platform signed the account out, or asked for a security check. | Open your dashboard and reconnect the account. Sending stays paused until you do. |
Exactly what Spaces keeps, and for how long
Spaces keeps only what your agent needs to read conversations without asking the platform again and again. These are the rules from our privacy policy, in plain words.
| What | How long it is kept | When you disconnect |
|---|---|---|
| A copy of recent chats and messages: the text, who sent it, when, read receipts, reactions, and attachment details such as the file name and size | Each message leaves the copy after 90 days | Removed at once |
| The files themselves, such as photos and documents | Not kept by Spaces | Nothing to remove |
| Read from your mailbox each time | Nothing to remove | |
| A short list of recent events for your agent, such as a new message, a reaction, a comment, an invitation or an account change | 14 days | Removed at once |
| The connection itself, or session | While the account is connected | Removed, and syncing stops |
You can also ask for your data to be deleted at any time, as the data deletion page explains.
What stays after you disconnect
A few things are kept because they are records about your workspace rather than copies of your customers' messages.
- Your usage history. The usage export lists messages sent, new conversations and other actions per account per day, with no message text. Accounts disconnected in the period still appear, shown as "Disconnected account" once the account is gone.
- The audit log, which records that the account was linked and later disconnected, who did it and when.
- Your agents, keys, routines and settings, which belong to the workspace rather than to one account.
Scheduled messages and routines that were set to send from the disconnected account cannot go out from it. Check them afterwards and cancel or move any you still need.
What your customers see
Nothing changes for them. Customers do not get a notice when you disconnect Spaces, and their conversation with you stays exactly as it was. They can keep writing to you, and you can answer them by hand in the platform's app.
The one thing that changes is speed. If your agent was answering in minutes and nobody is answering now, customers will notice the silence. If you are disconnecting for a while, decide who will watch the inbox by hand, or tell your regulars another way to reach you.
What your AI agent may still remember
Spaces controls its own copy, not your agent's. Depending on the agent you use, parts of past conversations may still exist in places Spaces cannot reach.
- Chat apps such as ChatGPT, Claude and Grok keep the conversations you had with them, including anything the agent read out or summarised for you there.
- Always-on agents such as Claude Code, Codex, OpenClaw and Hermes may keep notes, logs or files on the computer or server where they run.
- Anything you or your agent copied into a spreadsheet, a notes app or another tool stays there.
If you want those gone too, delete them in the agent itself, following its own instructions. To stop an agent reaching your accounts through Spaces, pause or remove it under Your agent in the dashboard: a removed agent's key and sign-in stop working at once.
Disconnecting on purpose: a short checklist
- Decide why you are disconnecting: a break, a change of number, a staff change, or for good.
- If it is a break, consider pausing instead. Pause everything stops all sending while keeping accounts connected and reading.
- Check scheduled messages and routines that use the account.
- Tell your agent in its notes that the account is going away, so it stops offering it to customers.
- Make sure someone is watching the account by hand if customers still write to it.
- Choose Disconnect on the Accounts page, or ask your agent to disconnect it. It asks for a confirmation.
- If you also want old copies gone from your agent, delete them there.
Coming back later
You can connect the same account again whenever you like. Spaces starts afresh: it syncs recent conversations again and runs the warm-up from the start, so new conversations build up gently while replies are never held back.
| Since connecting | New conversations an hour | New conversations a day |
|---|---|---|
| First 3 days | 3 | 22 |
| Rest of week 1 | 6 | 40 |
| Week 2 | 9 | 60 |
| Weeks 3 and 4 | 12 | 85 |
| After that | 15 | 100 |
That table is for LinkedIn. Every channel has its own warm-up, set out on its limits page. Never disconnect and reconnect as a way to get round a limit: the warm-up starts again anyway, and Spaces' Terms rule it out.
Example: asking your agent before you disconnect
A quick check with your agent avoids surprises. Names and details are examples.
| Who | Message |
|---|---|
| Owner | I am going to disconnect the old shop Instagram. Anything I should know first? |
| AI agent | Two things. Three customers wrote to that account in the last two days and are still waiting for an answer. There is also a scheduled post for Friday from that account, which will not go out once it is disconnected. |
| Owner | Reply to the three, then cancel the post. |
| AI agent | I have replied to all three and cancelled Friday's post. When you are ready, I can disconnect the account. Spaces will ask me to confirm, and its copy of those chats will be removed straight away. The conversations stay in Instagram itself. |
Notes to give your AI agent
Disconnected accounts:
- The old shop Instagram is no longer connected. Do not offer it to customers.
- If Spaces says an account needs reconnecting, tell me which one and stop sending from it.
- Never disconnect an account unless I ask in this chat, and tell me first about anyone waiting for a reply.
- Do not keep copies of customer conversations in files or notes unless I ask you to.Who you message
Summing up
Your chats live on the platform and stay there whatever happens to the connection. When the platform signs an account out, Spaces pauses sending until you reconnect. When you disconnect on purpose, Spaces removes its copy of recent messages and events at once, while your usage history and audit log stay as records.
Your AI agent may keep its own history, which you manage in the agent. Before disconnecting, check for waiting customers and scheduled messages, and make sure someone is watching the account by hand.
Pricing
FAQ
Will disconnecting Spaces delete my WhatsApp or Instagram chats?
No. Your conversations stay on the platform. Disconnecting only removes Spaces' own short-lived copy of recent messages and events, and stops syncing.
How long does Spaces keep my messages?
Each message leaves Spaces' copy after 90 days, and recent events are kept for 14 days. Disconnecting an account removes both at once. Files themselves are not kept, and email is read from your mailbox each time.
Is being signed out the same as disconnecting?
No. A sign-out comes from the platform: the account stays listed, sending pauses and you reconnect when you are ready. A disconnect is your choice and removes the account and its copy from your workspace.
Do my customers know I disconnected?
No. They are not told, and their conversation looks the same. They will only notice if replies slow down, so plan who answers by hand.
Does my AI agent forget the conversations too?
Not necessarily. Chat apps and always-on agents can keep their own history, notes or logs. Delete those in the agent if you want them gone, and remove the agent in Spaces to stop its access.
What happens to scheduled messages on that account?
They cannot go out from an account that is not connected. Check your scheduled messages and routines before or after disconnecting, and cancel or move any you still need.
Can I reconnect the same account later?
Yes, at any time. Spaces syncs recent conversations again and the warm-up starts from the beginning. Replies to people who write in are never held back.
Can I get my data deleted without disconnecting?
You can ask for your data to be deleted at any time, as our data deletion page explains. Disconnecting is the quickest way to remove one account's copy straight away.