How to get help with Spaces

Email us

The quickest way to get help is an email to hello@spacesos.com. A person reads every message. To help us answer in one go, include:

• the email address you use to sign in to Spaces;
• which account and channel it is about, for example your shop’s WhatsApp number;
• what you saw, word for word if it was a message from Spaces, and roughly when;
• what you expected to happen instead.

Please never send passwords, API keys or recovery codes by email. We will never ask you for them. If you think a key has been seen by someone else, remove it in your dashboard and create a new one.

Tell the founder what is missing

If something is confusing, missing or broken, Bhavya, the founder of Spaces, wants to hear it. Send it through the feedback page. Every message is read, and it helps decide what we build and fix next.

Find the answer yourself

These pages answer the questions we hear most:

• Errors: every message Spaces can show when something is held back or refused, what it means and what to do.
• Limits: how many messages and new chats each channel allows a day, and how new accounts warm up.
• Account safety: how accounts connect and what Spaces does to protect them.
• Docs: for developers and for setting up your AI agent.
• Pricing: plans and what each includes.
• Data deletion: how to ask for your data to be deleted.

When an account has been signed out

Platforms sometimes sign an account out, or ask its owner to confirm it is really them. When that happens, Spaces pauses sending on that account, so nothing goes out while it is not connected properly.

To fix it, open Accounts in your dashboard and reconnect the account: sign in again through the secure link, or scan a fresh QR code for WhatsApp. Sending carries on from there. A reconnected account starts its warm-up again, so it sends a little less for the first weeks. Our guide on reconnecting an account after a sign-out goes through it step by step.

When you want everything to stop

If your AI agent is sending something it should not, you do not need to wait for us. Use Settings → Pause everything to stop all sending at once, or pause just that agent on the Your agent page. You can also take over any conversation yourself. Then email us, and we will help you work out what happened.

Plans and billing

Your plan and payment details are under Billing in your dashboard settings. For anything you cannot change there, email hello@spacesos.com from the address on your account.

How do I contact Spaces support?

Email hello@spacesos.com. A person reads every message and replies.

How quickly will I hear back?

We do not publish a fixed reply time. Every email is read by a person, and including your sign-in email, the account and what you saw helps us answer in one reply.

My account was signed out. What do I do?

Open Accounts in your dashboard and reconnect it. Spaces pauses sending on that account until you do, and the account warms up again afterwards.

My agent was told a message was held back. What does that mean?

It usually means a limit or a safety rule applied. The errors page lists every message, what it means and what to do.

Should I send my API key so you can check it?

No. Never send keys, passwords or recovery codes by email. Tell us the key’s name instead, and remove the key if you think someone else has seen it.

Where do I suggest a feature?

On the feedback page. Bhavya, the founder, reads every message.