Auto-replies and routines

Auto-replies, which Spaces calls routines, send a reply you have written in advance when something happens, such as a new message or a keyword. A routine is a set rule rather than an AI: your AI agent can set one up for you, but it only ever sends the replies you saved on it.

What it does

A routine watches for a trigger, such as a keyword or a set time, and then sends a saved reply, tags the chat or emails you a summary.

Example

Customer on WhatsApp: Are you open on Sunday?

Routine reply (keyword "open"): Thanks for your message. We are open on Sunday from 10am to 4pm. For anything else, we will reply first thing in the morning.

An illustration. The routine sends the reply you wrote, word for word.

A routine or your AI agent?

Your AI agent reads each message and writes an answer that fits it. A routine does something simpler and more predictable: when its trigger happens, it sends one of the replies you saved on it. Owners use routines for the answers that never change, such as opening hours, a booking link or a note that the team will be back in the morning.

The two work well together. You can ask your agent to set up a routine in plain words, and keep the agent for the questions that need a real answer.

What can start a routine

A routine can run on a schedule, such as every day at 6pm, every few hours or on a pattern you choose. It can also start when something happens:

a new message arrives
a message or comment contains a keyword
someone accepts your LinkedIn connection request
a chat has had no reply after a number of hours

What a routine can do

When it runs, a routine can send a message, reply with one of the snippets saved on it, tag the chat, call a webhook for your other tools, or email you a summary of unread chats. You can pause, resume or delete a routine at any time, and see a record of what it did and when.

Routines can have working hours too, so a reply meant for evenings only goes out in the evening.

How to use it with your AI agent

Connect your accounts. In your Spaces dashboard, connect the accounts you already use. WhatsApp links with a QR code, the same way you would link WhatsApp on a computer. Instagram, LinkedIn, Messenger, X and email connect by signing in through a secure link.
Add Spaces to your AI agent. Add Spaces to the AI agent you already use, such as Claude Code, Claude, Cursor, Codex, ChatGPT, Grok, OpenClaw and Hermes. Each one has a short setup page, and most sign in through the browser with no code to copy.
Describe the rule. Tell your agent what should start the routine and exactly what it should send. Write the reply in your own words, because the routine sends it as it is.
Check what it did. Ask your agent what a routine has done recently. Pause it whenever you want it to stop.

Things you can say to your agent:

“When someone on WhatsApp asks if we are open, reply with our opening hours.”
“Every evening at 6pm, email me a summary of unread chats.”
“Tag any chat that mentions "refund" as "refund".”
“If a LinkedIn connection accepts my request, send them a short thank-you.”

Setup for each AI agent is on Connect your AI agent.

Which channels support it

WhatsApp: New messages, keywords and no-reply triggers.
Instagram: Messages, plus keywords in comments on your posts.
LinkedIn: Messages, comments and accepted connection requests.
Messenger: Messages and keywords.
X: Direct messages and keywords.
iMessage: Coming soon, on a dedicated business number Spaces sets up for you.

Routines answer chats. For email, your agent reads and replies on each thread instead, and a routine can email you a summary of what is unread.

Limits that apply

Every routine send uses the same per-account limits as a message you send yourself.
If a limit is reached, the routine waits and runs later. If the account is paused, the routine stops until it is resumed.
A routine stays out of any chat that has been handed to a person on your team.
The same cold text cannot be sent to many people, and nothing goes to someone who has said stop.

Every channel’s limits are on sending limits, and how Spaces protects accounts is on account safety.

FAQ

Is a routine the same as an AI reply?

No. A routine sends the reply you saved, word for word. Your AI agent writes a fresh answer for each message.

Can my AI agent set up a routine for me?

Yes. Describe the trigger and the reply in plain words, and your agent creates the routine through Spaces.

Can a routine reply only at certain times?

Yes. You can set working hours on a routine, and it waits outside them.

Can I see what a routine has sent?

Yes. Each routine keeps a record of its runs, so you can see what it did and when.

Can I stop a routine?

Yes. You can pause, resume or delete any routine, or pause all sending for the workspace at once.

Try it with your own accounts

Connect an account, add Spaces to your AI agent and try auto-replies today. Every plan starts with a trial. No card needed.

Start a trial See pricing

Other features: One inbox, Scheduled messages, Comment-to-DM, Hand-over, Pause and approvals, Follow-ups, Safe sending.