Safe sending

Why limits protect your business

WhatsApp, Instagram, LinkedIn, Messenger, X and email providers all watch for accounts that send too much, too fast, or to people who never answer. An account that looks like it is spamming can be slowed down, signed out or restricted. For a small business, losing the number customers know is a real cost.

Platforms restrict automation on personal accounts, and each one decides on its own. Spaces cannot make that risk go away, but it keeps every account inside limits that follow the published guidance for each platform, set at or below what it recommends.

What Spaces does on every account

These protections are on for every account and cannot be switched off:

• a daily limit on messages, and a tighter one on new chats with people who have not written to you
• a gap of several seconds between messages, so the account never sends in bursts
• a four-week warm-up for newly connected accounts, starting slow
• a refusal when the same cold text goes to many people
• a refusal for any message to someone who said stop
• a stop on any account the platform has restricted, until it is reconnected

What it means for your customers

The tightest limits are on new chats. Replies in a chat a customer started are not held back by the warm-up, so customers get answers from the first day.

When a message is held back, nothing is lost. Your agent waits the time Spaces gives it and tries again with the same message, so it is never sent twice.

The limits are the same for every account. You cannot raise them, and there is no setting to lower them or to give an account its own working hours. If you want to go slower, tell your agent to send less, set working hours on scheduled messages and routines, or pause sending.

Can Spaces promise my account will never be restricted?

No. Each platform decides on its own, and no tool can promise that. Spaces lowers the risk with limits, pacing and warm-up, and stops sending if an account shows signs of a restriction.

Can I raise or lower the limits?

No. The limits are the same for every account. To go slower, tell your agent to send less, set working hours on scheduled messages and routines, or pause sending.

Will limits slow down replies to my customers?

Rarely. Replies in a chat the customer started are not held back by the warm-up. The tightest limits are on new chats.

What is warm-up?

A newly connected account starts with fewer new chats a day and builds up over four weeks, the way a person using a new account would.

What happens when a message is held back?

Nothing was sent. Your agent waits the time Spaces gives it and tries again with the same message, so it never goes out twice.

What happens if a platform signs my account out?

Sending stops for that account until you reconnect it from your dashboard. Reading your other accounts keeps working.