One inbox for every channel
Spaces brings the messages from your WhatsApp, Instagram, LinkedIn, Messenger, X and email accounts into one place your AI agent can read and answer. You keep the accounts you already have, so customers keep writing to the same number, profile or address.
What it does
One inbox puts every conversation from your connected accounts in a single list, so your AI agent can read and reply to all of them from one place.
Customer on Instagram: Hi, do you have the blue linen shirt in medium?
Customer on WhatsApp: Can I collect my order after 6 today?
You, to your AI agent: What came in this morning, and what still needs an answer?
Your AI agent: Two messages are waiting. One on Instagram asks about the blue linen shirt in medium, and one on WhatsApp asks about collecting after 6. Shall I answer both?
Why one inbox helps a small business
Most small businesses hear from customers in several places at once. A question arrives on Instagram, an order on WhatsApp, a supplier writes on LinkedIn and a client replies by email. Checking each app in turn takes time, and it is easy to miss the one message that mattered.
With Spaces, your AI agent sees every connected account in one list, newest first. It can tell you what is waiting, answer the simple questions in the chat the customer started, and leave the rest for you. You stop switching between apps, and customers get an answer on the channel they chose.
What your agent can see and do
Once your accounts are connected, your AI agent can work through the inbox for you. It can:
- list every connected account and its conversations, newest first
- show only the chats that are unread, unanswered, handed to a person, tagged or owned by someone on your team
- read messages and open what customers send, including photos, files, voice notes, videos and GIFs
- reply in the chat with text or attachments
- tag a chat, for example as a lead, an order or a follow-up, and give it to someone on your team
- read emails, reply on the thread and save drafts for you to check
Your accounts stay yours
Spaces does not give you a new number or a new profile. It connects the ones customers already know. You can connect more than one WhatsApp number, and each number is its own account with its own limits.
Email works a little differently from chat. Each email account is a one-to-one mailbox: your agent reads and answers threads, and sends one email at a time to one person. It is not a tool for bulk email.
How to use it with your AI agent
- Connect your accounts. In your Spaces dashboard, connect the accounts you already use. WhatsApp links with a QR code, the same way you would link WhatsApp on a computer. Instagram, LinkedIn, Messenger, X and email connect by signing in through a secure link.
- Add Spaces to your AI agent. Add Spaces to the AI agent you already use, such as Claude Code, Claude, Cursor, Codex, ChatGPT, Grok, OpenClaw and Hermes. Each one has a short setup page, and most sign in through the browser with no code to copy.
- Ask in plain words. Ask your agent what is waiting, which chats need an answer, or to reply to a particular customer. It reads the inbox through Spaces and tells you what it found.
- Decide what it answers alone. Tell your agent which questions it can answer itself and which it should pass to you. You can hand any chat to a person on your team at any time.
Things you can say to your agent:
- “Show me every message from today that has not had an answer.”
- “Tag the WhatsApp chats about orders as "order".”
- “Reply to the Instagram question about sizes with our size guide.”
- “Which customer emails are still waiting for a reply?”
Setup for each AI agent is on Connect your AI agent.
Which channels support it
- WhatsApp: Chats, replies and attachments. You can connect more than one number.
- Instagram: DMs, plus comments on your posts.
- LinkedIn: Messages with your connections, InMail and comments on your posts.
- Messenger: Chats with the people who message you.
- X: Direct messages.
- Email: Gmail, Outlook and other mailboxes: read, reply on a thread and save drafts.
- iMessage: Coming soon, on a dedicated business number Spaces sets up for you.
Email threads are not chats, so tags, owners and hand-over apply to the chat channels only.
Limits that apply
- Every reply counts towards that account's daily limit, for example 200 messages a day on WhatsApp and 80 on Instagram.
- Replies in a chat the customer started are not held back by the warm-up for new accounts.
- Email goes to one person at a time, with at most 4 people in copy and no blind copy.
- Attachments open at up to 5 MB each.
Every channel’s limits are on sending limits, and how Spaces protects accounts is on account safety.
FAQ
Do I need new accounts or a new number?
No. You connect the accounts you already use, so customers keep writing to the same WhatsApp number, Instagram profile or email address they know.
Can I connect more than one WhatsApp number?
Yes. Each number connects with its own QR code and counts as its own account, with its own limits.
Is email in the same inbox as my chats?
Your agent reads and answers email alongside your chats. Emails stay as threads, and each one goes to one person, so it is never bulk email.
Does my agent answer everything on its own?
It answers what you ask it to. You can tell it which questions to leave for you, hand any chat to a person on your team, and, where approvals are on, check its replies before they go out.
Can I give a conversation to someone on my team?
Yes. Your agent can set a person on your team as the owner of a chat, or hand the chat over so the agent stays out of it until it is handed back.
Which AI agents work with the inbox?
Spaces works with Claude Code, Claude, Cursor, Codex, ChatGPT, Grok, OpenClaw and Hermes. Each has a setup page under Agents.
Try it with your own accounts
Connect an account, add Spaces to your AI agent and try one inbox today. Every plan starts with a trial. No card needed.
Read more
- How to manage WhatsApp, Instagram and Messenger in one place
- What an agent can do on each channel
- Connect your AI agent
- Sending limits by channel
Other features: Scheduled messages, Auto-replies, Comment-to-DM, Hand-over, Pause and approvals, Follow-ups, Safe sending.