Follow-ups that stop when they reply

Follow-ups, which Spaces calls workflows, send a short series of messages with a wait between each one, and stop the moment the person replies. They are for people who know your business and expect to hear from you, never for cold lists.

What it does

A workflow sends a few planned messages over days, and stops as soon as the person answers.

Example

Day 1, to Priya on WhatsApp: Hi Priya, here is the quote for the kitchen tiling you asked about. Any questions, just reply here.

Day 3, no reply yet: Hi Priya, just checking the quote reached you. Happy to talk it through.

Priya: Yes, thanks. Can you start on the 14th?

Workflow: Stopped, because Priya replied. Your agent or your team takes it from here.

An illustration of a follow-up after a quote. Priya is not a real customer.

Following up without chasing

Many sales are lost to silence rather than a no. A customer asks for a quote, gets busy and forgets. A short, friendly follow-up is often all it takes, but remembering to send it, and not sending it after they have already answered, is the hard part.

A workflow handles both. You plan the steps once, with a wait between each one. If the person replies at any point, the rest of the steps are cancelled, so nobody gets a reminder about something they already answered.

Good uses for a workflow

Workflows suit people who asked to hear from you or are already your customers, for example:

a follow-up after sending a quote or a proposal
a reminder to send documents you need from a client
a check-in after someone asked about a class, a viewing or a booking
a nudge to re-book a regular appointment

Who workflows are not for

Workflows are not for cold outreach, bought lists or the same message to lots of strangers. Spaces refuses the same cold text sent to many people, and never messages anyone who has said stop. That protects the people you message and your account.

For a single nudge, a routine can do the job instead: it can send a message when a chat has had no reply after a set number of hours.

How to use it with your AI agent

Connect your accounts. In your Spaces dashboard, connect the accounts you already use. WhatsApp links with a QR code, the same way you would link WhatsApp on a computer. Instagram, LinkedIn, Messenger, X and email connect by signing in through a secure link.
Add Spaces to your AI agent. Add Spaces to the AI agent you already use, such as Claude Code, Claude, Cursor, Codex, ChatGPT, Grok, OpenClaw and Hermes. Each one has a short setup page, and most sign in through the browser with no code to copy.
Plan the steps. Tell your agent who the follow-up is for, what each message should say and how long to wait between them. Two or three steps is usually plenty.
Let it stop on its own. When the person replies, the workflow stops. Your agent can answer the reply, or you can hand the chat to your team.

Things you can say to your agent:

“Follow up with Priya about her quote in two days, and again a week later, unless she replies.”
“Send the three people who asked about the Saturday class a reminder tomorrow, and stop if they answer.”
“Which of my follow-ups are still running?”
“Stop the follow-ups to Leo. He called me instead.”

Setup for each AI agent is on Connect your AI agent.

Which channels support it

WhatsApp: Multi-step follow-ups with waits, stopping on a reply.
Instagram: Multi-step follow-ups in DMs, stopping on a reply.
LinkedIn: Multi-step follow-ups with your connections, stopping on a reply.

Workflows are not available on Messenger, X or email. A routine can still send a single message there when a chat has had no reply for a while.

Limits that apply

Every step uses the same per-account limits as a normal message.
A step that starts a new chat counts as a new chat: at most 10 a day on WhatsApp, 20 on Instagram and 30 on LinkedIn, and fewer while a new account warms up.
A normal message goes to a 1st-degree connection. Anyone else needs a connection request or an InMail.
Instagram only lets you message someone who has not replied inside its messaging window, so replies in existing chats work best.

Every channel’s limits are on sending limits, and how Spaces protects accounts is on account safety.

FAQ

What is a workflow in Spaces?

A short series of messages with a wait between each one, which stops as soon as the person replies.

What happens when the person replies?

The rest of the steps are cancelled. Your agent or your team carries on the conversation from there.

Can I use workflows for cold outreach?

No. Workflows are for people who know your business. Spaces refuses the same cold text sent to many people, and never messages anyone who has said stop.

Which channels support workflows?

WhatsApp, Instagram and LinkedIn.

Do follow-ups count towards my limits?

Yes. Every step uses the same per-account limits as any other message.

Which plans include workflows?

The pricing page shows which plans include workflows with stop-on-reply.

Try it with your own accounts

Connect an account, add Spaces to your AI agent and try follow-ups today. Every plan starts with a trial. No card needed.

Start a trial See pricing

Other features: One inbox, Scheduled messages, Auto-replies, Comment-to-DM, Hand-over, Pause and approvals, Safe sending.