What is a checkpoint?
A checkpoint is a security check a platform asks for before it lets an account carry on, such as a code sent by text or email, or a fresh sign-in.
Also called: Security check, Verification code.
In plain words
Platforms protect accounts by checking sign-ins from time to time. A new device, a new location, a changed password or unusual activity can all trigger a check. The platform pauses the session and asks you to prove it is you.
Most checkpoints are routine and quick: you enter a code, approve the sign-in on your phone, or sign in again. They are not a ban. A real restriction comes with a message from the platform saying the account is limited, suspended or disabled.
A connected tool counts as another device to the platform, so it can be asked for a check too. When that happens, the tool should stop sending and wait for you, not keep trying.
It helps to keep the phone number and email address on each account up to date, because that is where codes are sent. If a check arrives while you are away, customers simply wait a little longer for a reply, so it is worth dealing with it soon and then answering the waiting messages, starting with the oldest.
How it works in Spaces
When a platform asks for a check, Spaces pauses sending on that account straight away, your agent is told the account needs reconnecting, and the account shows as needing attention in your dashboard. Webhooks can report the sign-out with its reason.
You complete the check on the platform's own screen, or your agent can pass a code to Spaces for you, and the code is not stored. Spaces can also ask the platform to send the code again. Once the account is connected again, sending carries on.
Related terms
- Connected account: A connected account is one of your own messaging accounts, such as your WhatsApp number or Instagram profile, that you have linked to a service so an AI agent can read and reply to its conversations.
- Linked device: A linked device is a computer, browser or service connected to your WhatsApp account from your phone, which can read and send messages from your number.
- Webhook: A webhook is a message one service sends automatically to another's web address the moment something happens, such as a new customer message arriving.
- Daily limit: A daily limit is the most messages, or new conversations, an account is allowed to send in one day before sending stops until the next day.
FAQ
Is a checkpoint a ban?
Usually not. It is a routine security check. A ban comes with a clear message from the platform.
What does Spaces do during a checkpoint?
It pauses sending on that account and shows it as needing attention until you complete the check.
Can my agent enter the code for me?
Yes. Your agent can pass the code to Spaces, which does not store it. You can also enter it on the platform's own screen.
What if the code never arrives?
Spaces can ask the platform to send it again.
Do I lose messages during a checkpoint?
No. Messages stay on the platform, and your agent can answer them once you reconnect.
Useful next: Account safety, What each refusal means, Channels. Every term: the glossary.