What is a connected account?
A connected account is one of your own messaging accounts, such as your WhatsApp number or Instagram profile, that you have linked to a service so an AI agent can read and reply to its conversations.
In plain words
Connecting an account is like signing in on another device. You stay the owner, your customers keep writing to the same number or profile, and the conversation history stays on the platform. The service simply gets permission to read and send on your behalf.
How you connect depends on the platform. Some use a QR code you scan with your phone. Others open a secure sign-in page where you enter your details and approve the connection. If the platform asks for a code or a check, you complete it on the platform's own screen.
A connected account can stop working from time to time, for example if you change your password or the platform asks you to sign in again. That is normal and usually not a ban. You reconnect, and things carry on.
Each platform has its own rules about automation on personal and business accounts. Connecting through any tool does not change those rules, so it is worth reading them before you start.
How it works in Spaces
In Spaces, each WhatsApp number, Instagram profile, LinkedIn profile, Messenger account, X account or mailbox you connect is one account, with its own limits and warm-up. A workspace can connect more than one WhatsApp number, and each number is its own account.
Your agent can check an account's health: whether it is working, what to do if not, and how many messages it has left today. If the platform signs it out, Spaces pauses sending on it and shows it as needing attention until you reconnect. You can disconnect an account from your dashboard at any time.
Related terms
- QR code linking: QR code linking is connecting a WhatsApp account to another device or service by scanning a code on screen with the phone that holds the number.
- Checkpoint: A checkpoint is a security check a platform asks for before it lets an account carry on, such as a code sent by text or email, or a fresh sign-in.
- Warm-up: Warm-up means starting a new or newly connected account with only a few new conversations a day and increasing slowly over a few weeks, so the platform sees normal behaviour rather than a sudden burst.
- Daily limit: A daily limit is the most messages, or new conversations, an account is allowed to send in one day before sending stops until the next day.
- Linked device: A linked device is a computer, browser or service connected to your WhatsApp account from your phone, which can read and send messages from your number.
FAQ
Do my customers notice anything when I connect an account?
No. They keep messaging the same number, profile or address, and replies come from it as before.
Can I still use the app on my phone?
Yes. You and your team can keep replying from the app as usual.
What counts as one account?
One WhatsApp number, Instagram profile, LinkedIn profile, Messenger account, X account or mailbox.
What happens if the platform signs me out?
Spaces pauses sending on that account and shows it as needing attention. You reconnect from your dashboard and sending carries on.
Can I remove an account later?
Yes. Disconnect it from your dashboard whenever you want.
Useful next: Channels you can connect, Reconnect an account after a sign-out, Sending limits. Every term: the glossary.