How you can use Spaces
Spaces is communication infrastructure for AI agents. It gives the AI agent you already use one API and MCP server for the accounts your business has on WhatsApp, Instagram, LinkedIn and Facebook Messenger. Businesses use it for three jobs most often, and software companies build it into their own products.
For businesses: give your AI agent a job
Customer support
Your AI agent answers the questions customers ask every day, in the chat they started, and hands complaints, refunds and anything personal to a person.
Sales and lead generation
Your AI agent answers new enquiries fast, asks your qualifying questions, books the next step and briefs your sales team. Careful one-to-one messages only.
Recruiting and ATS
Your AI agent answers candidates, asks your screening questions and books interviews in the chat. Your ATS is updated only through the agent’s own tools.
Built for
Plain guides for the businesses that use these most.
For software companies: build Spaces into your product
If your product has users who talk to customers, candidates or leads, add Spaces once as a partner. Each user connects their own accounts inside your app, and Spaces carries the messages, with a key per user and every platform’s limits enforced on each account. Partner accounts are in early access.
ATS software
Recruiters connect their own WhatsApp, LinkedIn, Instagram and Facebook accounts inside your ATS, and every candidate conversation lands next to the candidate record.
CRM software
Your users connect their chat accounts inside your CRM. Conversations flow in next to each contact, and replies go out from the CRM, from the user’s own account.
Outreach software
Your users send careful one-to-one messages on LinkedIn and WhatsApp from your product, and Spaces enforces each platform’s limits on every account. No bulk blasts.
AI agent builders
Your agent acts for each of your users on their own WhatsApp, Instagram, LinkedIn and Facebook accounts, through one API and MCP server, with a key per user.
The endpoints are in the partner docs.
FAQ
Do I need a different setup for each use case?
No. You connect your accounts once and give your AI agent a brief for the job. One agent can answer support questions and sales enquiries from the same accounts, and hand each to the right person.
Does Spaces connect to my CRM or ATS?
No. Spaces handles the messages. If you want records updated, connect your CRM or ATS to the agent through its own tools or MCP servers.
Which channels does Spaces work with?
Spaces works with Instagram, WhatsApp, LinkedIn, Facebook and TikTok (coming soon). On Facebook, that means Messenger on a personal Facebook account.
Can I build Spaces into my own product?
Yes, as a partner. Each of your users connects their own accounts inside your app and gets a key of their own, and your users never sign up with Spaces. Partner accounts are in early access; email hello@spacesos.com.
Can I check what my agent sends?
Yes. Ask your AI agent to hold replies as drafts, and nothing goes out until you approve it. To stop everything at once, choose Pause everything in Settings.