Customer support with your AI agent
Spaces lets your AI agent answer the support messages customers send your business on WhatsApp, Instagram, LinkedIn and Facebook Messenger, from the accounts you already use. The agent reads each new message, answers the routine questions from the notes you give it, and hands anything it should not handle to a person on your team.
Spaces handles the messages. Orders, tickets and refunds stay in your own systems, and the agent reaches them only through its own tools or MCP servers, if you set that up.
What the AI agent does on each channel
- WhatsApp: Customers write to the number they already have saved. The agent replies in the same chat, reads the photos and files they send, such as a picture of a damaged parcel, and tags the chat so your team can find it later.
- Instagram: The agent answers direct messages and replies to comments on your posts. When someone raises a problem in a comment, it can send a private reply into their messages where Instagram allows it.
- LinkedIn: Useful when your customers are other businesses. The agent answers the clients and contacts who message you, and passes account questions to the person who looks after them.
- Facebook Messenger: The agent answers the chats that reach Messenger on your personal Facebook account. Like Instagram, Messenger limits messages to people who have not replied, so replies in existing chats work best.
Spaces works with Instagram, WhatsApp, LinkedIn, Facebook and TikTok (coming soon). On Facebook, that means Messenger on a personal Facebook account.
Customer on WhatsApp: Hi, my parcel came today but the mug inside is broken.
Your AI agent: I am sorry, Priya. Could you send a photo of the mug and the box, so we can sort it out quickly?
Customer: (sends two photos) Here you go.
Your AI agent: Thank you. I have passed this to Daniel on our team with your photos and order number. He will reply here today.
Daniel, from your team: Hi Priya, Daniel here. A new mug goes out tomorrow, and there is no need to send the broken one back.
What it looks like day to day
Most support messages ask the same few things: where is my order, how do I return this, when are you open, how does this work. Your agent answers those in the chat the customer started, at any hour, and keeps the conversation going until the question is settled.
Everything else goes to a person. Once a chat is handed over, the agent stays out of it, with no replies or routines there, until someone hands it back. Your team picks up the conversation with the history in front of them, so the customer never has to explain twice.
Ask your AI agent to hold replies as drafts, and nothing goes out until you approve it. A good way to start is to keep drafts on for the first week, read what the agent would have said, and then let it answer the routine questions on its own.
How to set it up
- Connect your accounts. In your Spaces dashboard, connect the accounts you already use. WhatsApp links with a QR code, the same way you would link WhatsApp on a computer. Instagram, LinkedIn and Facebook connect by signing in through a secure link.
- Add Spaces to your AI agent. Add Spaces to the AI agent you already use, such as Claude, ChatGPT or your own code, through the MCP server or the API. Each agent has a short setup page.
- Give the agent its brief. Tell it your opening hours, delivery and returns policy, the tone you want, and the topics it must always pass to a person. Plain words are enough.
- Connect its own tools, if you want. To look up an order or open a ticket, connect your shop, helpdesk or CRM to the agent through its own tools or MCP servers. Spaces does not connect to those systems. It handles the messages.
- Test it. Message your own account from another phone or profile, ask a few real questions, and check the drafts before you let replies go out.
Setup for each AI agent is on Connect your AI agent, and every endpoint is in the docs.
What always goes to a person
Tell your agent to hand these to a person every time:
- complaints, and any customer who is upset
- refunds, cancellations and anything else about money
- anything personal, medical or legal
- a customer who asks for a person
- questions it cannot answer from your notes, or anything it is unsure about
Safety and limits
Support is the safest way to use Spaces, because customers start the conversation. Replies to someone who wrote in are not held back by the warm-up, so customers get answers from the first day.
Spaces paces every message and keeps each account inside its daily limits. Spaces lowers the risk with limits, pacing and warm-up, and pauses sending if an account shows signs of a restriction. No tool can promise that a platform will never restrict an account, and Spaces does not either. To stop everything at once, choose Pause everything in Settings.
- A reply to someone who wrote in is never held back by the daily limits, so customers get answers from the first day. Only messages that are not replies to someone who wrote in count toward the messages a day, which rise each week of the warm-up.
- Instagram replies to people who wrote in: no daily limit, at least 15 seconds apart.
- Facebook Messenger: up to 50 messages and 8 new chats a day, at least 20 seconds apart.
Every channel’s limits are on sending limits, and how Spaces protects accounts is on account safety.
FAQ
Does Spaces connect to my helpdesk or shop?
No. Spaces handles the messages. If you want your agent to look up orders or open tickets, connect those systems to the agent through its own tools or MCP servers.
Will the agent reply without me checking?
Only if you set it up that way. Ask your AI agent to hold replies as drafts, and nothing goes out until you approve it. You can turn drafts off later for the questions you trust it with.
Can the agent see photos customers send?
Yes. The agent can download photos and files from the chat, such as a picture of a damaged item, and pass them to your team.
What happens when the agent hands a chat to a person?
The chat is marked as handed over, and the agent stays out of it until someone hands it back. Your team replies from the same account, so the customer stays in the same chat.
Which channels does it work on?
Spaces works with Instagram, WhatsApp, LinkedIn, Facebook and TikTok (coming soon). On Facebook, that means Messenger on a personal Facebook account.
Can I stop everything at once?
Yes. Choose Pause everything in Settings, or ask your agent to pause. Reading keeps working while sending is paused.
What does it cost?
Free to start, then $9 per connected account a month. Start on the Free plan with no card, and see the pricing page for the details.
Built for
Read more
- Hand a chat to a person
- Pause and approvals
- How to handle angry customer messages
- What is human handover?
- What is a draft-only reply?
- Features
- How Spaces keeps accounts safe
- Sending limits
- Docs
- Pricing
Other use cases: Sales and lead generation, Recruiting and ATS, or see all use cases.
Try it with your own accounts
Connect an account, add Spaces to your AI agent and give it the brief. Start on the Free plan. No card needed.