How to manage WhatsApp, Instagram and Messenger in one place
When customers can reach you on WhatsApp, Instagram and Messenger, messages end up scattered across three apps, and some get missed. There are three ways to bring them together. Which one is right depends on whether you want people to reply faster, or want fewer replies to need a person at all.
Option 2: a chatbot builder
Tools such as ManyChat and Tidio send set replies from buttons and keywords, often with an AI add-on. They suit predictable questions and campaigns.
Option 3: one AI agent on every channel
Spaces connects WhatsApp, Instagram, LinkedIn, Messenger, X and email to the AI agent you choose, so one agent answers everywhere with the same knowledge, and passes anything important to you. It uses the accounts you already have, including your existing WhatsApp number.
| Shared inbox | Chatbot builder | AI agent (Spaces) | |
|---|---|---|---|
| Who replies | Your team | Set flows | The AI, handing over to you |
| Understands free text | Your team does | Partly, with AI add-ons | Yes |
| Your existing WhatsApp number | Depends on the tool | Depends on the tool | Yes, and the app keeps working on your phone |
| Priced by | Contacts and seats | Contacts or conversations | Connected accounts |
Who you message
Pricing
FAQ
Can one AI agent answer on WhatsApp and Instagram at the same time?
Yes. With Spaces, one agent can answer on every channel you connect.
Do I still need my team?
Yes, for anything the agent should not handle, such as complaints and refunds. The agent passes those to a person and stays out of the chat.
Which channels does Spaces cover?
WhatsApp, Instagram, LinkedIn, Messenger, X and email.