AI for estate agents: answer every listing enquiry and book the viewing
When a listing goes live, enquiries arrive fast, often in the evening, and the first agency to answer usually gets the viewing. An AI agent with your listing details can answer straight away, send the floor plan and book a viewing slot, then hand the lead to a negotiator.
What buyers and renters ask
These are the messages real estate get most. An agent answers them from the notes you give it.
- Is the two-bed on Elm Street still available?
- Can I view it this weekend?
- Does it allow pets?
- What are the monthly costs?
- Is parking included?
An example conversation
This illustration shows a full conversation on WhatsApp. Names and details are examples.
| Who | Message |
|---|---|
| Arjun | Is the 2-bed on Elm Street still available? |
| AI agent | It is. It’s available from 1 December, and I’ve sent the floor plan. Viewings are Thursday 5pm or Saturday 11am. Which suits you? |
| Arjun | Saturday at 11. |
| AI agent | Booked for Saturday at 11am. I’ll send you a reminder that morning. |
Outcome: new appointment. Viewing booked for Saturday 11am.
What the agent handles, and what goes to your team
Enquiries come from people who started the conversation about a specific listing. An agent with your listing details can answer basics and propose viewing times, then hand over to an agent or broker.
The agent can handle:
- Availability, price, monthly costs and what is included
- Pets, parking and move-in dates from your listing notes
- Sending floor plans and photos in the chat
- Offering viewing slots and confirming the booking
It should pass these to a person, and then stay out of the chat:
- Offers and negotiation
- Referencing, deposits and contracts
- Anyone asking for a valuation of their own property
Which channels to connect
Property enquiries mostly come in on WhatsApp, often from portal listings, and on Instagram for new instructions. Spaces is for people who enquired; it does not message lists of people who have not.
Set it up in four steps
- Give your agent the details of each live listing: price, availability, costs, rules and viewing times.
- Set the hand-over: offers, referencing and valuations go to a negotiator.
- Connect the WhatsApp number on your listings.
- Let the agent book viewings into the slots you choose, and get a summary each morning.
Who you message
Pricing
FAQ
Can the agent message people who haven't enquired?
No. Spaces is for people who know you and expect to hear from you. Don't use bought or scraped contact lists.
Can it follow up after a viewing?
With people who enquired and expect to hear from you, yes. Stop if they ask you to.
Can the agent answer for several listings at once?
Yes. It answers from the details you give it for each listing, and asks which property a person means when it is not clear.