How to answer X direct messages with an AI agent
Customers who find you on X often send a direct message instead of an email: a question about an order, a booking or a complaint they want sorted quickly. An AI agent can answer those messages for you on the account they wrote to.
How it connects
You sign in to X through a secure link and approve the connection. The agent can then read your direct messages and reply in the same conversation, from your own account.
What the agent handles
- Questions about prices, opening hours, stock and delivery.
- Order and booking questions, if your agent can reach that information.
- Passing complaints and anything sensitive to a person on your team.
The limits Spaces keeps on X
X publishes no figures for direct messages, so Spaces uses conservative limits of its own:
- At least 20 seconds between messages.
- Up to 100 messages a day per account.
- At most 20 new chats a day, and 6 a day in the first week after connecting.
Replies to people who message you are the safest use. Spaces also refuses the same cold message sent to many people and stops messaging anyone who says stop.
Public replies
Spaces works with direct messages on X. Replies to public posts are not available, so ask customers who mention you in public to send you a message.
Who you message
Pricing
FAQ
Can an AI agent reply to X messages for my business?
Yes. Spaces connects your X account so an agent can read and reply to direct messages. Read X's rules on automation first.
Can it reply to public posts on X?
No. Spaces handles direct messages on X, and replies to public posts are not available.
Can one agent answer X and WhatsApp?
Yes. On Pro and above, one agent can answer every channel you connect.